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Edument Consultancy Private Limited ("Company," "our," "we," or "us"), the operator of https://avanse.visamonk.ai/M3YA3HHY ("Platform"), is dedicated to safeguarding the privacy of users who visit or register on our Platform ("User," "Users," "you," or "your"). This Privacy Policy ("Privacy Policy" or “Policy”) describes the Information we may process and explains how we collect, use, share, and protect your information.

We encourage you to read this Privacy Policy carefully to understand our privacy practices. Please review this Privacy Policy in conjunction with our Terms & Conditions, which may apply to your use of the Platform. Capitalized terms not defined in this Privacy Policy shall have the same meaning ascribed to them in the Terms & Conditions.

BY USING OUR SERVICES OR OTHERWISE PROVIDING US WITH YOUR PERSONAL INFORMATION, YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY.

This Privacy Policy is hereby published in accordance with the applicable legislations of various jurisdictions, as defined here in below-:

India-:
‍
A. Section 43A of the Information Technology Act, 2000;
B. Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011.

Singapore-:
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A. Section 13 of Personal Data Protection Act, 2012;
B. Section 14(1) of Personal Data Protection Act, 2012;
C. Section 15(1) of Personal Data Protection Act, 2012;
D. Section 16(1) of Personal Data Protection Act, 2012.

Malaysia-:
‍
A. Section 6(1) of Personal Data Protection Act, 2010;
B. Section 6(2) of Personal Data Protection Act, 2010;
C. Section 6(3) of Personal Data Protection Act, 2010.

Philippines-:
‍
A. Section 11 of Data Privacy Act, 2012;
B. Section 12 of Data Privacy Act, 2012;
C. Section 13 of Data Privacy Act 2012.

Thailand-:
‍
A. Section 19 of Personal Data Protection Act, 2019;
B. Section 23 of Personal Data Protection Act, 2019;
C. Section 24 of Personal Data Protection Act, 2019;
D. Section 25 of Personal Data Protection Act, 2019.

Cambodia-:
‍
A. Article 32(1) of Law on Electronic Commerce, 2019;
B. Article 32(2) of Law on Electronic Commerce, 2019.

Laos-:
‍
A. Article 3, Section 12 of Law on Electronic Data Protection, 2017.

Vietnam-:
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A. Article 3 of Decree no. 13, 2023 on Data Protection Law;
B. Article 19 of Decree no. 13, 2023 on Data Protection Law; and

Indonesia-:
‍
A. Article 16 of Personal Data Protection Law, 2022;
B. Article 20 of Personal Data Protection Law, 2022;
C. Article 21 of Personal Data Protection Law, 2022;
D. Article 22 of Personal Data Protection Law, 2022.

The above-mentioned legislations are collectively referred to as the "Data Protection Legislations".

1. Defintion

1.1. “Company” shall mean Edument Consultancy Private Limited;

1.2. “Company’s Brand” shall mean and refers to any/all logos, signs, symbols, designs, icons, terms, product names, brand names, trademarks, wordmarks, copyrights owned or under application process for registration anywhere in the world by the Company including content in text, images, audio, video formats in any language used on websites, portals, products owned or published by the Company and all promotional materials and content used by the Company for marketing, advertising, business promotion, sales or public relations; in either printed or machine-readable form, whether or not copyrightable or patentable;

1.3. “Intellectual Property Rights” shall mean and refers to ideas, concepts, creations, discoveries, domain names, inventions, improvements, know-how, trade or business secrets; patents, copyright (including all copyright in any designs and any moral rights), trademarks, service marks, designs, utility models, tools, devices, models, methods, procedures, processes, workflows, systems, principles, algorithms, works of authorship, flowcharts, drawings, books, papers, models, sketches, formulas, teaching techniques, source codes, object codes, electronic codes, proprietary techniques, research projects, and other confidential and proprietary information, computer programming code, databases, images, audio, video, software programs, data, documents, instruction manuals, records, memoranda, notes, User guides; in either printed or machine-readable form, whether or not copyrightable or patentable, or any written or verbal instructions or comments;

1.4. “Platform” shall mean the website located at https://www.visamonk.ai/ and any related mobile applications owned and managed by the Company;

1.5. “Privacy Policy” shall mean the privacy policy located at https://www.visamonk.ai/

1.6. “Services” shall mean the services offered by the Company / the Platform;

1.7. “Third Party Application” means any application or service developed by any person, firm, company or entity other than the Company;

1.8. “User” shall mean any individual that is competent to contract as per the provisions of the Indian Contract Act, 1872 and other applicable Data Protection Legislations and includes every person who, (i) has completed 18 years of age (as per The Indian Majority Act, 1875); (ii) is of sound mind; and (iii) not disqualified from contracting by any law for the time being in force in India; and

1.9. “User Data” shall mean electronic or digital content, data and information input into the Platform by the User or collected through the Platform by the Company

2. What Information do we collect?

2.1. Information You Provide to Us – During registration on our Platform, we may request certain categories of Information from you, which may include:

       2.1.1. Your Personal Information upon your initial login, such as your phone number for mobile verification and your email address for sending updates related to the Company or Platform and any consultation details you might seek. When you create or update your Account, we collect the data you provide to us, which includes your name, phone number, pin code, etc. We may request additional information at a later stage to verify the accuracy of your Information or to provide you access to new features on the Platform;

       2.1.2. Personal Data, including but not limited to your username, password, and other security-related information used by you in relation to our Services;

       2.1.3. Information related to your transactions carried out through the Platform;

       2.1.4. Stored information or data either created by you or by a third party, which you choose to store on our servers, such as images, files, documents, etc.

2.2. Any information you provide in any form during interactions or communications with us.

2.3. Information We Collect During Access and Use of Our Services – In addition to any Personal Information you provide, we may collect certain information through other channels, such as:

      2.3.1. Server log information like your IP address, browser type, and date and time of visit;

      2.3.2. Payment and account information, including your account history with us, all billing information and communications, payment history, etc. We maintain this information in encrypted form on secure servers.

2.4. Information Collected by the Platform – Our Services are primarily provided through the Platform on your mobile device, computer, laptop, tablet, or any other similar device, or over email. We may use technical data or information about your device, system and application software, and peripherals collected from time to time to facilitate updates, technical support, and other Services related to the Platform.

2.5. Information may also be collected and shared with third parties in the situation where you specifically and knowingly upload, share, or transmit to an email recipient, online community, website, or to the public—for example, uploaded photos, comments, or information about you that you choose to share with others through features that may be provided on our Services. This uploaded, shared, or transmitted content will also be subject to the privacy policy of the email service, online community, website, social media, or other platforms to which you upload, share, or transmit the content.

2.6. Cookies - In addition to the information collected as stated above, our Platform uses standard technology called "Cookies" to collect information about how our Platform is used. Cookies are small pieces of information stored by your browser on your device's hard drive. Cookies are only read by the server that places them and are unable to, among other things, run programs on your device, plant viruses, or harvest your Information. Cookies allow web servers to recognize your device each time you return to our Platform, including the date and time of visits, pages viewed, time spent at our Platform, and the websites visited just before and just after our Platform. They verify your registration or password information (in case of registered users) during a particular session so that you do not have to input your password multiple times as you navigate the site and suggest products or Services that may interest you. This information is collected on an aggregate basis. None of this information is associated with you as an individual. Most web browsers automatically accept cookies. By changing the options on your web browser or using certain software programs, you can control how and whether cookies are accepted by your browser. We understand and support your right to block any unwanted Internet activity, especially that of unscrupulous websites. However, blocking our cookies may disable certain features on our Platform and may make it impossible for you to use certain Services available.

3. Why do we collect your Information

We collect Information from you to identify you, to provide you with the necessary information to serve you, and to help us deliver an enhanced career development experience. The Information collected allows us to give you convenient access to our service offerings and products helps us tailor your experience as per your needs.

4. For what purpose do we use your information?

The collection of personal data shall be conducted solely for limited, transparent, and lawful purposes, as defined hereinbelow-:

4.1. Processing for User Registration – We may utilize your Information to process your registration for our Services, which may include verification of user information and mobile verification. You agree to be contacted by us via email, phone, or any other medium of communication for which details have been provided in the student input form, registration form, or over email.

4.2. Technical and Functional Management – We may use technical data such as your IP address to help diagnose problems and resolve issues related to the functionality of the Platform. We may also process technical data such as your mobile IP address and information about the manufacturer, model, and operating system of your mobile device to resolve technical difficulties, provide updated versions of the Platform, and improve its functionality.

4.3. Improvement of Services – We may use your Information to monitor and enhance our Services by analyzing usage patterns to personalize the Services and content available through the Platform.

4.4. User Account Information – By using the Services provided by the Platform, you acknowledge that you allow us to publish all or part of your Information, in an anonymous manner or otherwise, some of which may be viewed on the Platform by other users of the Services. Such information may also be used for research purposes.

4.5. Compliance with Laws and Law Enforcement – We may access, use, transfer, or disclose your Information to third parties such as government or law enforcement authorities or private parties if legally required to do so under any of the following conditions:

       4.5.1. To satisfy any applicable law, rule, regulation, governmental requests, or legal process;

       4.5.2. To protect and defend the Terms & Conditions for online and mobile Services or other policies applicable to any online and mobile Services in case of potential violations;

       4.5.3. To secure our systems;

       4.5.4. To protect the safety of the public for any reason;

       4.5.5. To detect, prevent, or otherwise address fraud, security, or technical issues;

       4.5.6. To prevent or stop activity we may consider to be or pose a risk of being illegal, unethical, or legally actionable.In the event of any illegal, unethical, or objectionable activity, we may use IP addresses or other device identifiers to identify Users and may do so in cooperation with third parties such as internet serviceproviders, wireless service providers, and/or law enforcement agencies, including disclosing such information to third parties, all at our discretion. Such disclosures may be carried out without notice to you.

4.6. For Research & Development – We may use the collected Information for research, analysis, and product development to improve the user interface/user experience (UI/UX), all of which will ultimately enhance your experience on the Platform. This also helps us develop automated actions to be triggered in certain events, such as when we need to identify if uploaded photographs are unclear, fraud occurs, etc.

4.7. Marketing and Newsletter – We may also use your Information to send you newsletters, marketing or promotional materials, and other information that may interest you. If at any time you decide that you no longer wish to receive such communications from us, please follow the instructions outlined in such communications to cancel the subscription.

5. Security and Storage of Information

5.1. We are committed to protecting your Information and maintaining its accuracy as confirmed by you. We take our security responsibilities very seriously and employ all reasonable technical and organizational measures to safeguard your Information once we have received it. Our security protocols comply with the Data Protection Legislations to ensure the confidentiality, integrity and availability of your data.

5.2. We will not share your Information with any third party, except in accordance with this Privacy Policy or unless permitted, nor will we use your email address, mobile number, or landline number for unsolicited emails and/or SMS. Any emails and/or SMS sent by the Platform will only be in connection with the provision of the Services and this Privacy Policy.

5.3. We integrate security at multiple levels within our products using state-of-the-art technology to ensure our systems maintain strong security measures, and the overall data and privacy security design allows us to defend our systems against a range of issues, from minor vulnerabilities to sophisticated attacks. We take appropriate steps to prevent unauthorized access, leaks and modifications, or deletions of your personal data. We regularly assess and update our security measures to prevent any violations or data loss. However, we may be required to share your Information with any third party that makes a legally compliant request for its disclosure.

6. User's Rights

6.1. In accordance with the provisions outlined in the Data Protection Legislations, Users have the following rights:

       6.1.1. Right to Consent: Your explicit consent will be sought for the collection, use, and disclosure of your personal data. Consent must be obtained in a clear, written, or recorded format, which may be provided either electronically or non-electronically. Additionally, your consent will be sought in relation to both personal and sensitive information,

       6.1.2. Right to Access Information: You are entitled to request a summary of your Information that we Process, including details of Processing activities and the identities of third parties with whom your Information has been shared. This excludes instances where Information is shared with authorities authorized by law for legal purposes.

       6.1.3. Right to Correction and Erasure: You may request correction, completion, updating, or erasure of your Information that we hold, especially if it is inaccurate, incomplete, or outdated. We will comply with such requests unless there is a legal requirement to retain the Information. Such requests can be made by contacting us at support@visamonk.ai

       6.1.4. Right to Claim Damages: In the event that any harm is caused to you as a result of our collection of data, or our sharing of such data with a third party, or if any harm arises due to the misuse of your personal data by a third party, you shall possess the unequivocal right to seek and claim damages.

       6.1.5. Grievance Redressal: You have the right to address any grievances regarding our handling of your Information, and to that effect, we have appointed a Grievance Officer to whom you can address such grievances or concerns.

       6.1.6. Nomination Rights: You have the right to nominate an individual who can exercise your Information rights on your behalf in the event of your incapacity or death.

       6.1.7. Account Deletion: You may request the deletion of your Account by visiting the relevant section on our Platform.

       6.1.8. Online Tracking Technologies Opt-Out: You can opt out of the tracking technologies used by us by denying the Platform permission to track, or if such a feature is not available on the system you are using to access our Platform, then by writing to us at support@visamonk.ai.

       6.1.9. Withdrawal of Consent: You may withdraw your consent for Processing your Information at any time. This includes requesting the deletion of your Account, which will be deemed as withdrawal of consent. Please be aware that withdrawing your consent, including deleting your Account, may mean that you will no longer be able to use our Services. This will not affect the lawfulness of the information collected and Processed prior to your withdrawal.

7. Retention of Information

We will retain your Information for as long as your User Account remains active, and even after cancellation, your information will be retained with us for the purposes including legal and regulatory compliance, dispute resolution, account cancellation activities, enforcement of agreements, or other necessary reasons. Upon cancellation, your Information will be anonymized, except as required for these purposes. We also retain Information provided to facilitate uninterrupted Platform use, improve and personalize Services, communicate regarding your Account and customer service, personalize advertising, and prevent or investigate fraudulent or illegal activities. Information will not be retained beyond lawful use, and upon request for deletion, please note that our Services may no longer be accessible.

8. Sharing of Information

8.1. Service Providers – We collaborate with third-party service providers to execute various functionalities of the Platform, and we may share your information with such service providers to help us make the Platform available. Some of these functionalities may include:

       8.1.1. Validating and authenticating the official verification documents provided by you;

       8.1.2. Analyzing customer behavior, conducting research into customer behavior, contacting customers for the said purpose, and automating our marketing and outreach efforts;

       8.1.3. Detecting and flagging fraud;

       8.1.4. Gathering additional information regarding your bank account and statement details, in case adequate information has not been provided by you or through other service providers we work with;

       8.1.5. Manually collecting any sums owed by you to us or our lending partner;

       8.1.6. Validating and authenticating your employment status, employment information, and employment duration.

8.2. Third-Party Services –

       8.2.1. The Platform may allow you to connect with other websites, products, or Services that we do not control (for example, if we allow you to pay through an external wallet facility, then we will have to share your usage information with the facility provider). However, usage of such third-party Services is subject to their privacy policies and not within our control. We recommend that you review their privacy policies before agreeing to use their Services. If you visit our Platform through a third-party website/platform, we are not responsible for the privacy practices of such websites.

       8.2.2. Your Information may also be collected and shared with third parties if there is content from the Platform that you specifically and knowingly upload, share, ortransmit to an email recipient, online community, website, or to the public. This uploaded, shared, or transmitted content will also be subject to the privacy policy of the email, online community, website, social media, or other platforms to which you upload, share, or transmit the content.

8.3. Sharing with Law Enforcement When Needed – If any governmental authority or law enforcement officers request or require any information, and we believe disclosure is required or appropriate in order to comply with laws, regulations, or a legal process.

8.4. Anti-Money Laundering Policy – In order to comply with anti-money laundering laws that exist in various jurisdictions, we reserve the right to report suspicious transactions to federal, state, provincial, or local authorities and law enforcement agencies within those jurisdictions. In exchange for us permitting you to participate in, use, and access our Platform and Services, you hereby grant us the right to report any transactions which we deem suspicious, as determined solely by us acting in our sole discretion. Examples of a suspicious transaction include, but are not limited to, use of funds suspected to be derived from illegal activities, any suspected intention to conceal or disguise funds derived from illegal activities, or suspicion that the involvement of our Platform and Services is in any manner intended to facilitate criminal activity. If for any reason we believe or become aware of any transaction which we deem suspicious in nature, we may, without prior notice or explanation to you, take the following actions, which are in addition to all other rights and remedies available to us under this Privacy Policy, at law or in equity:

       8.4.1. Report such transaction to the applicable central, state, provincial, or local authorities and law enforcement agencies;

       8.4.2. Deactivate or terminate your Account forthwith;

       8.4.3. Restrict you from registering an account on or with our Platform or any of our affiliated websites.

8.5. Business and Other Transfers – We may share your Information or any other Information collected and stored by the Platform with our parent, subsidiaries, and affiliates, including but not limited to www.foreignadmits.com, for internal reasons in connection with the provision of the Services to you. By providing the information to us, you consent to the sharing of your information with our affiliates. We also reserve the right to disclose and transfer all such information:

       8.5.1. To a subsequent owner, co-owner, or operator of the Services or applicable database;

       8.5.2. In connection with a corporate merger, acquisition, consolidation, restructuring, the sale of substantially all of our membership interests and/or assets, or any other form of corporate change, including during the course of any due diligence process.

8.6. Your Information and any other Information of yours may be stored on servers within India or overseas.

9. Terms and Conditions

This Privacy Policy should be read in conjunction with the Terms & Conditions of the Platform, which establish the use, disclaimers, and limitations of liability governing the use of the Platform.

10. Changes of the Privacy Policy

10.1. We reserve the right to update or modify this Privacy Policy at any time, with or without prior notice. In the event of significant changes in the way we handle Users’ Information, or in the Privacy Policy itself, we will either prominently display a notice on our Platform or send an email notification to the address associated with your account. It is important for you to review the changed terms before you continue to use the Platform. The latest version of our Privacy Policy will always be available on our Platform, and we encourage you to check it periodically.

10.2. By continuing to use or access our Platform after the publication of a notice of changes or receiving an email notification about these changes, you are acknowledging and consenting to these revised terms.

10.3. We understand that you may not agree with these changes. If you object to any of the updated terms and no longer wish to use our Platform, you are free to visit the relevant section on our Platform and deactivate your account.

10.4. Unless explicitly stated otherwise, our current version of the Privacy Policy applies to all Information we have about you and your account. This Privacy Policy governs our Information practices and outlines your rights and our responsibilities with respect to your Information.

11. Vulnerability Disclosure

11.1. We are committed to protecting our users' privacy and ensuring that you have a safe and secure experience with us. If you discover a security vulnerability in our Platform, we would appreciate your support in responsibly disclosing it to us.

11.2. Please share the details of suspected vulnerabilities with our Company's security team by sending an email to support@visamonk.ai with the subject 'Privacy Issue' and allow us to fix these vulnerabilities before you make any public disclosure.

11.3. Please include the following information when sending us the details:

       11.3.1. Mobile phone model name, make, and number;

       11.3.2. Operating System name and version number;

       11.3.3. Browser name and version;

       11.3.4. Platform downloading platform;

       11.3.5. Plug-in names and versions installed in the browser; and

       11.3.6. Steps necessary to reproduce the vulnerability, including any specific settings required to reproduce it.

12. Communications from Company

From time to time, we may contact you via calls, SMS, emails, and other communication channels to provide you with information related to our products or Services, notifications on updates regarding our products or Services (when we consider it necessary to do so), educational information, and promotions. We may also notify you if we need to temporarily suspend the Platform for maintenance and keep you informed on security, privacy, or administrative-related communications. By setting up an Account, you consent to us contacting you via call, SMS, push notifications, or through any other communication channel, as we may deem appropriate.

13. Grievance Offer

If you have any questions or concerns regarding this Privacy Policy or the Company's practices for collecting, using, and disclosing your Information, please feel free to contact our appointed Grievance Officer. We are committed to addressing your inquiries and resolving any issues related to the handling of your Information promptly and carefully. Should you have a specific grievance regarding our use of your Information, you are encouraged to communicate directly with the Grievance Officer:

Grievance Officer: Nikhil Jain

E-mail ID: support@visamonk.ai

Address: Olsen Spaces, Sector 4, Site no 42, 15th Cross Road, Sector 4, HSR Layout, Bengaluru, Karnataka 560102, India

We assure you that we will make every reasonable effort to promptly respond to and resolve any concerns or questions you may have.